| Interested Party | Source | Issues and Related Needs & Expectations | Risk Opportunity | Issue Rating | Impact on Business | Impact Rating | Exisiting Controls | Action |
|---|---|---|---|---|---|---|---|---|
| Clients, Allied Staff, End Users | External | 1 - Meet Contractural Requirements 2 - Warranty Issues 3 - On Time Delivery | Risk | High | Financial Penalties | High | 1 - Process Monitoring 2 - Service Rrecords 3 - Internal audits and corrective action procedures | Monitor |
| Community | External | Good Corporate Citizens | Opportunity | Medium | 1 - Improved Reputation 2 - Increased Business | Medium | 1 - Effective Management Systems 2 - Certified Management Systems | Satisfactory |
| Directors & Owner/Shareholders | Internal | Maintain Profitability | Risk | High | Business Growth & Sustainability | High | 1 - Effective Management Processes 2 - Ongoing monitoring of financial reports | Monitor |
| Directors & Owner/Shareholders | External | Meet/Exceed Product Quality Requirements | Risk | High | Profitability | High | 1 - Process Monitoring 2 - Service Rrecords 3 - Internal audits and corrective action procedures | Monitor |
| Directors & Owner/Shareholders | External | Competitors | Risk | High | Changing landscape / loss of business | Medium | Ongoing review of market conditions. | Monitor |
| Directors & Owner/Shareholders | External | Competitors | Opportunity | Medium | Increase in business | High | Ongoing review of market conditions. | Monitor |
| Directors & Owner/Shareholders | External | Meet/Exceed Product Quality Requirements | Opportunity | High | Increase in business | High | Continual Improvement | Monitor |
| Directors & Owner/Shareholders | External | Satisfactory Supplier Performance | Risk | High | 1 - Poor quality of service 2 - Missed deadlines 3 - Defects/warranty claims 4 - Loss of Reputation | High | 1 - Effective Supplier Management 2 - Approved service providers 3 - SLAs, contracts and agreements 4 - Clear statement fo requirements | Monitor |
| Directors & Owner/Shareholders | External | Satisfactory Subcontractor Performance | Risk | High | 1 - Poor quality of service 2 - Missed deadlines 3 - Defects/warranty claims 4 - Loss of Reputation | High | 1 - Effective Sucontractor Management 2 - Approved service providers 3 - SLAs, contracts and agreements 4 - Clear statement fo requirements | Monitor |
| Directors & Owner/Shareholders | Internal | Availability of Critical Skills | Risk | High | 1 - Poor quality of service 2 - Missed deadlines 3 - Defects/warranty claims 4 - Loss of Key Staff 5 - Staff unable to complete tasks affecting quality and customer requirements | High | 1 - Sound recruitment practices 2 - Identify training opportunities 3 - Identify key tasks, provide training and assess competency 4 - Adequate planning and allocation of tasks | Monitor |
| Directors & Owner/Shareholders | Internal | Safe Methods of Work | Risk | High | 1 - Harm to staff through poor safety 2 - Injuries / lost time 3 - Financial penalties | High | 1 - Effective WHS Management 2 - Compliance with legislation 3 - Monitor safety perfromance | Monitor |
| Directors & Owner/Shareholders | Internal | Adequate Security | Risk | Medium | 1 - Damage to property 2 - Physical break-ins 3 - Theft 4 - Insurance claims | Medium | 1 - Alarm system 2 - Building security 3 - Security patrols | Satisfactory |
| Directors & Owner/Shareholders | Internal | Effective IT Systems - Access to Critical Business Information | Risk | Medium | 1 - Interruption to business 2 - Unauthorized access to data 3 - Loss of data 4 - Virus attack | Medium | 1 - Regular offsite backups 2 - DRP systems tested. 3 - Password systems, access and security. 4 - Anti-virus software | Satisfactory |
| Directors & Owner/Shareholders | Internal | Effectis of Technology | Risk | Medium | 1 - Failure to keep up with technological changes 2 - Loss of business | Medium | 1 - Capital investment 2 - Review & implement new technology | Satisfactory |
| Directors & Owner/Shareholders | Internal | Effectis of Technology | Opportunity | Medium | Increase market share with new technology or products / services | Medium | 1 - Capital investment 2 - Review & implement new technology | Satisfactory |
| Directors & Owner/Shareholders | External | Satisfied Customers | Opportunity | High | 1 - Improved Reputation 2 - Increased Business | High | 1 - Monitoring of Customer Satisfaction 2 - Effective Corrective Action Processes | Monitor |
| Regulatory Authorities | External | Meet Statutory Requirements | Risk | Medium | Financial Penalties | Medium | Effective Identification of Requirements | Satisfactory |
| Regulatory Authorities | External | Meet Statutory Requirements | Opportunity | Medium | Reduced Premiums | Medium | 1 - Effective Identification of Requirements 2 - Effective Management Processes | Satisfactory |
| Regulatory Authorities | External | Meet the updated requirements of Clauses 4.1 & 4.2 of the ISO Standards | Risk | Medium | Nil Impacts | Low | 1 - With the exception of adverse weather, Climate Change deemed not to be an issue for the operations of Ages Build. 2 - No interested parties have been identified with specific, documented Climate Change requirements. 3 - NSW Education has requirements around projects which mat be affected by adverse weather. | Satisfactory |
| Staff | Internal | Job Satisfaction | Risk | High | 1 - Poor quality of service 2 - Missed deadlines 3 - Defects/warranty claims 4 - Loss of Key Staff 5 - Staff unable to complete tasks affecting quality and customer requirements | High | 1 - Sound recruitment practices 2 - Identify training opportunities 3 - Identify key tasks, provide training and assess competency 4 - Adequate planning and allocation of tasks | Monitor |
| Staff | Internal | Safe Methods of Work | Risk | High | 1 - Harm to staff through poor safety | High | 1 - Effective WHS Management 2 - Adherance to documented work methods 3 - Effective Training | Monitor |
| Subcontractors | External | Ongoing Regular Business | Risk | High | Unavailability of Preferred Subcontractors | High | 1 - Effective Sucontractor Management 2 - Approved service providers 3 - Clear statement fo requirements | Monitor |
| Subcontractors | External | Ongoing Regular Business | Risk | High | Unavailability of Preferred Subcontractors | High | 1 - Effective Sucontractor Management 2 - Approved service providers 3 - Clear statement fo requirements | Monitor |